Otlob Reviews

Otlob has an overall rating of 1.4 based on 17 reviews. Customer feedback on Otlob is mixed.

1.4/5.0

17 reviews

5 Stars

0

4 Stars

0

3 Stars

1

2 Stars

5

1 Star

11

All Otlob Reviews (17)
virginia_Hollinger92
May 23, 2026
"Cancellation went fine, just slower than I expected"
I ended up canceling and did get my refund, so everything worked out in the end. It just took longer than I thought it would. Support was polite and basically told me, "we're processing it" and "it should show up soon," which was helpful, but I still had to wait a bit. Overall, not a bad experience, just wish the refund had been quicker.
michael-Salim
May 23, 2026
"Promo codes were useless"
I saw a bunch of promo codes listed, but when I got to checkout, most of them wouldn’t actually work. Not sure who’s managing those discounts, but it felt a bit misleading. Kinda annoying when you think you’re getting a deal and then the site basically goes, nope.
hello_charles012
May 15, 2026
"Order was wrong again"
I’m giving 2 stars because the delivery wasn’t that late, but something feels off with the way orders are being handled. A few items were missing, and one of the meals was completely different from what I ordered. Support took a while to respond and basically just apologized. This has happened to me before too, so I don’t really trust the order details on Otlob anymore.
HALLOCK
May 01, 2026
"Not a lot of options near me"
otlob is fine for what it is, but the restaurant choices around my area are disappointing. I feel mentally drained just scrolling through the same few places every time, and most of them are just fast food.

I was hoping to find more local spots or at least a bit more variety, but it always feels limited. Some places that show up are closed or not delivering either, which gets annoying. It’s not the worst app, but I barely use it anymore.
StellaBurks
April 29, 2026
"Delivery took way too long"
My food showed up around 2 hours late, and I didn’t get any update about what was going on. It was frustrating, honestly.
BerniceRussell_69
April 01, 2026
"Restaurants always show as unavailable near me"
Every time I try to order, the restaurant I pick suddenly says it’s not available in my area. On top of that, I keep getting asked to verify myself over and over, which gets really annoying when I’m just trying to grab some food. It feels like I waste more time checking and verifying than actually ordering.
Joseph-sage
March 24, 2026
"Feels like the app is messing with me"
I swear, every time I actually need an order to show up on time, that’s when it magically gets delayed or straight-up cancelled. The app will say one thing, then support tells me something totally different, like nobody’s looking at the same system. At this point it feels less like bad luck and more like there’s some behind-the-scenes chaos they don’t want customers to notice. I just don’t trust it anymore.
JesusJohnson
March 23, 2026
"Honestly, the food was a letdown"
I ordered dinner through otlob and it was disappointing. The fries showed up cold, the sandwich tasted like it had been sitting around for a while, and the sauce was leaking all over the place. I don’t know if the issue was with the restaurant or the delivery, but either way, who wants to pay for food that arrives like that? Definitely didn’t feel worth the money.
carolyn_Mcginnis01
March 19, 2026
"I ordered through otlob while I was getting..."
I ordered through otlob while I was getting dinner for me and my brother, but the restaurant cancelled after about 20 minutes. I figured the refund would come back quickly, but it ended up taking several days. Support just kept telling me to wait, which got really frustrating. The app itself isn’t the worst, but the way they handle refunds is annoying. I had to follow up more than once just to get my own money back.
thomasenriquez0851
March 18, 2026
"Payment process was such a hassle"
I tried paying online and it failed twice, but my bank still showed the charges as pending, which was really annoying. I was sitting there waiting for support to respond and they took forever. In the end, I just paid with cash and the order finally went through. The actual ordering was fine, but they seriously need to fix the payment part...
PearlDiffey_88
February 11, 2026
"Way more frustrating than it should be"
Using the website was annoying. Compared to other sites I shop on, this one feels really clunky, pages kept freezing, and when I finally got to checkout, it kept failing. It turned what should’ve been a quick purchase into a hassle.
jana-Rhodes
February 07, 2026
"Customer service literally never replied"
I reached out to support and they literally never got back to me. Frustrating when you're waiting for help and just get ignored.
john-Gloden
February 01, 2026
"The fees are kind of out of hand now"
At first the prices seem reasonable, but then all the extra fees show up at the end and it just gets way too expensive. I don’t know what that one charge is even supposed to be, but it definitely changes the whole deal.
Rochelle_mcnulty94
January 17, 2026
"I’m giving this 1 star because the..."
I’m giving this 1 star because the packaging was a mess. The bag showed up wet, one of the boxes was already half open, and sauce had leaked all over everything else. By the time I got it, the food looked sloppy and was basically cold. I get that delivery isn’t always perfect, but this felt like nobody even tried to pack it properly
TimMarshall
January 07, 2026
"Not the easiest app to use"
I wanted to like the app, but it feels clunky. The menus aren’t very clear, and placing an order takes longer than it should. It’s usable, sure, but it definitely needs some cleanup to make the whole process smoother.
bernardramirez9271
December 30, 2025
"Not sure what happened with the tracking"
I’m not sure what was going on, but the tracking showed the driver nearby for like 40 minutes. Then all of a sudden it marked my order as delivered, even though I never got anything. I tried reaching out to support, but they really didn’t seem to help much.
Joe_pendergrass70
December 22, 2025
"Really unprofessional driver"
My order was already late, which was annoying enough... but then the driver acted like I was the one causing the problem. He was rude on the phone and kept arguing with me about the address, even though it was correct. When he finally arrived, he just handed over the food without saying anything. No apology, no explanation... nothing. it was a really bad experience with otlob.com, and I don’t think I’ll be using it again
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